How to contact VHG

How to contact VHG

How to contact VHG for support and queries


Contact information for teams within VHG that network therapists may need to contact for different types of support.

Email addressed provided here are for clinician support and should not be given out to clients.

Area

Team

Support provided and operating hours

Contact details

Risk/Safeguarding

Risk Duty Team

Additional support and advice on risk/safeguarding to complement your own risk management processes and procedures and clinical supervision.

 

9am-5pm Mon-Fri

 

Please email:

 network.clinical@vitahealthgroup.zohodesk.eu

ensuring that you write "Risk Review" in subject bar. 

We endeavour to reply to your requests in a timely manner but are unable to provide immediate or crisis support. Please follow your supplier risk guidance/policy in such circumstances. 

 

Clinical

Clinical Advisory Team

Queries about clinical work with clients/patients

 

9am-5pm Mon-Fri

 

 

Raise a clinical review request for a specific client when completing session notes on the system

 

Or


 network.clinical@vitahealthgroup.zohodesk.eu

Non-clinical, admin, system issues and billing

Admin Team

Administrative and non-clinical enquiries

Billing/invoicing queries

System guidance

Technical issues

Absences or significant changes to availability

 

9am-5pm Mon-Fri

Raise a ticket via Zoho here:

 

Create a support ticket

 

 

You can download a copy of this document via the "Attachments" section below to save for your own reference. 



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