VHG Did Not Attend Policy and Guidance
*PLEASE OPEN ATTACHMENT BELOW*
Non-Attendance
If a client cancels an appointment with less than 24 hours’ notice or does not attend their scheduled appointment on the date and time agreed, this will be classed as a ‘Did not attend’ also known as a ‘DNA’. Our service policy is that we only allow for a maximum of 2 DNA’s and we will have to discharge clients who have reached this maximum. Therefore, it is important that you discuss this at the beginning of treatment with all clients and as soon as a DNA occurs, to mitigate against discontinuation of treatment.
NHS Talking therapies clients: These clients will recieve a letter asking them to call and rebook their session within 3 working days
All other clients: These clients will recieve a letter asking them to call and rebook their session within 7 working days
Please attempt to contact your client within these time frames via call and/or email to see if they wish to rebook
DNA’s and cancellations may be an indicator of disengagement in therapy, so we recommend exploration of possible barriers to sessions, difficulties the client might be having with the content of session or homework tasks. A DNA should trigger a review of therapy progress, giving the client an opportunity to explore what is working for them, and what they are finding more difficult. In exceptional circumstances, we may allow for flexibility in relation to a DNA, for example if a client was taken ill to hospital and had no way of contacting you or VHG. Please raise a ‘clinical review’ request if you feel that a DNA should be reviewed by the clinical team.
What is the reason for this policy?
The reason we look to discharge anyone not following policy is to support the person in their own therapeutic journey, as we recognise that multiple gaps in anyone’s treatment can have an impact on clinical progression and outcomes. We want to support our clients and you as a network therapist, in managing engagement and consistency within the therapy journey.
Related Articles
QA9001A Complaints Management Policy - V3
Complaints Management Policy Accessibility If you require this policy in a different format, an alternative language, or you need any help reading this document, please get in touch with the Governance Department governance@vhg.co.uk. Confidentiality ...
QA9100B Serious Incident Policy V3
Serious Incident Policy Accessibility If you require this policy in a different format, an alternative language, or you need any help reading this document, please get in touch with the Governance department; governance@vhg.co.uk. Confidentiality ...
How to contact VHG
How to contact VHG for support and queries Contact information for teams within VHG that network therapists may need to contact for different types of support. Email addressed provided here are for clinician support and should not be given out to ...
MPB video guide-based induction
If you're new to us, or need a refresher on how to use our systems, you can complete our video guide-based induction to the MPB client management system here on our TrainerCentral learning platform. ...
Network Therapist Welcome Pack - New V1
Owner: PMI Clinical Lead Review: Annually Classification: 1 (proprietary) Author: Version: 4.0 Status: Published Date Published: 4/02/2023 Code: CPTS0115 Network Therapist Welcome Pack Corporate Psychological Therapies Service Network Therapist ...